Shipping policy
Delivery Coverage
We currently deliver within Singapore only.
Delivery Options, Fees & Estimated Timeframes
Standard Delivery
- Delivery fee: $5
- Free delivery for orders above $150
- Estimated delivery: within 2-5 working days (Monday to Saturday)
Delivery timelines are estimates and may vary slightly during peak periods or due to unforeseen circumstances.
Express Delivery (24 Hours)
- Delivery fee: $30
- Estimated delivery: within 24 hours
- Excludes Sundays and Public Holidays
Important conditions:
- Express delivery is limited to a maximum of 1 cubic meter per order
- Availability is subject to item size, weight, and delivery location
- Orders must be placed early to ensure express service availability
Self Collection (Warehouse Pickup)
Self-collection is available by appointment only.
Warehouse Address
7030 Ang Mo Kio Ave 5 #09-93
NorthStar@AMK
Singapore 569880
Contact
WhatsAp: +60 011 25644727
Please WhatsApp us at least 1 day in advance to book a collection slot, to avoid a wasted trip.
Order Processing
- Orders are processed on working days (Monday to Saturday)
- Orders placed on Sundays or Public Holidays will be processed on the next working day
Delivery Notes
- Please ensure your delivery address and contact number are accurate
- Failed deliveries due to incorrect details or unsuccessful delivery attempts may result in additional redelivery charges
- Delivery timelines are estimates and not guaranteed
Claims (Missing, Damaged or Incorrect Items)
Please inspect your order upon delivery.
Any claims must be submitted to Ludivo Game within 7 days from Proof of Delivery (POD). Claims submitted after this period may not be recognised.
All claims must be made in writing, accompanied by supporting photos and relevant documents, and submitted to: ludivogame@gmail.com